Support & FAQ
Stuck, found a bug, or have an idea for the Sunken Castle? Email efthimispetrakis@gmail.com and I will get back to you, usually within a few days.
Helpful to include: your phone model, Android version, the game version (on the pause screen or in Google Play) and a short description or screenshot of what happened.
Frequently asked questions
Is the game free?
Yes. You can play the whole game for free. Optional rewarded ads give small bonuses, and there are optional purchases that never make you stronger than a free player.
What does the Adventurer’s Pass do?
It is a one-time purchase. It gives you the rewards of the rewarded ads without watching them, and a bonus to gems and other cosmetic rewards. It never boosts stats, items or the progression currencies.
Do I need an account?
No. There is no sign-up. Your progress is stored on your phone.
I got a new phone. Can I move my progress?
The game has no cloud save yet, so progress does not move between devices automatically. Purchases are tied to your Google account and can be restored on the new phone.
I bought something and did not get it.
Reinstall or reopen the game while online and signed in to the same Google account; purchases that were already paid for are restored automatically. If it still does not appear, email me with your Google Play order number (it starts with GPA.).
How do I get a refund?
Refunds are handled by Google Play. See Google’s help page on refunds for Google Play, or email me and I will help with the request.
How do I change my ad consent choice?
Use the privacy option in the game’s settings where it is offered, or reset your advertising ID in Android Settings → Google → Ads.
Is there an iOS version?
Not yet. Android comes first.
How do I delete my data?
See Data & deletion.